1. Who This Policy Applies To

This policy applies to users of the Bay City Removals website and people who contact Bay City Removals by phone, email, online form, social media or other communication channels. It covers information collected when you request a quote, ask a question, book a service or interact with our website.

2. Information We May Collect

The personal information we collect depends on how you interact with us. This may include:

• Your name, phone number and email address.
• Pickup and delivery addresses or suburb details.
• Preferred moving dates, access details and property type.
• Information about your furniture, boxes, packing needs, stairs, lifts, parking, heavy items or special items.
• Messages, photos or documents you choose to send to help us understand your move.
• Business details if you contact us about an office, commercial or business relocation.
• Website usage information such as pages visited, device type, browser type and general analytics data.

3. How We Collect Information

Bay City Removals may collect information when you:

• Submit a quote request or contact form on this website.
• Call, email or message us directly.
• Contact us through Facebook, Instagram or other social media platforms.
• Send photos, item lists, access details or moving information for quoting purposes.
• Browse this website, where analytics tools may collect general usage data.

4. Why We Collect Personal Information

We collect personal information so we can operate our moving business and provide relevant services. This may include:

• Responding to enquiries and quote requests.
• Preparing moving quotes and understanding the scope of a move.
• Planning pickup, delivery, access, packing, staffing and timing requirements.
• Communicating with you before, during and after a move.
• Managing bookings, customer service, invoices and business records.
• Improving our website, services, customer experience and advertising performance.
• Meeting legal, accounting, tax or record-keeping obligations.

5. Website Analytics, Cookies and Tracking

This website may use cookies, analytics tools and similar technologies to understand how visitors use the website and to improve performance. This may include information such as pages viewed, time on site, device type, browser type, referral source and general location data.

Bay City Removals may use tools such as Google Analytics or advertising-related tracking to measure website traffic, improve marketing and understand which pages are useful to visitors. You can usually adjust your browser settings to block or delete cookies, although some website features may not work as intended.

6. How We Use and Share Information

Bay City Removals uses personal information for the purposes outlined in this policy. We do not sell personal information.

We may share limited information where reasonably necessary with:

• Staff, contractors or service providers involved in responding to your enquiry or completing your move.
• Technology providers that help operate our website, email, forms, analytics, phone systems or business tools.
• Payment, accounting or administration providers where required for business operations.
• Government, regulatory or legal bodies if required by law.

Where third-party services are used, those providers may also handle information under their own privacy policies.

7. Photos, Access Details and Moving Information

Customers may choose to send photos of furniture, access points, stairs, driveways, loading areas, rooms or items to help Bay City Removals prepare a more accurate quote. These details are used to assess the moving job, plan access and identify any items that may need extra care.

Please avoid sending unnecessary sensitive information in photos or messages. If a photo includes personal documents, private items or other details not needed for the quote, you should remove or obscure those details before sending it.

8. Storage and Security

Bay City Removals takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include using secure business systems, limiting access to customer information and keeping records only for as long as reasonably required for business, legal, tax or administration purposes.

No website, email system or online transmission is completely secure. If you have concerns about sending sensitive information, please contact us first so we can discuss the best way to provide the details needed for your enquiry.

9. Accessing or Correcting Your Information

You may contact Bay City Removals to request access to personal information we hold about you or to ask for incorrect information to be corrected. We may need to verify your identity before providing access or making changes.

To request access or correction, contact us using the details below.

10. Marketing Communications

If you contact Bay City Removals, we may use your details to respond to your enquiry or follow up about your moving needs. We may also send service-related communication connected to quotes, bookings or customer support.

We do not want to send unwanted messages. If you receive a marketing-style message from us and no longer wish to receive it, you can ask us to stop contacting you for that purpose.

11. Links to Other Websites

This website may include links to third-party websites or platforms, including social media sites such as Facebook and Instagram. Bay City Removals is not responsible for the privacy practices, security or content of external websites. You should review the privacy policies of those websites if you choose to visit them.

12. Privacy Questions or Complaints

If you have a question, concern or complaint about how Bay City Removals handles personal information, please contact us first so we can review the issue and respond.

13. Changes to This Privacy Policy

Bay City Removals may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements. The updated version will be published on this page with a revised update date.